Frequently Asked Questions
Answers to common questions about ordering funeral and sympathy flowers.
Common purchase queries answered
Ordering & Support
Most funeral flower orders are delivered within 3–5 hours, depending on traffic conditions, flower preparation time, and the delivery location. Same-day delivery is available for most areas in Metro Manila.
We deliver across Metro Manila, and to selected nearby locations outside Metro Manila, subject to distance and accessibility. Please see our Delivery Information or location hub page for coverage details.
To ensure smooth processing, please provide:
- Full delivery or wake address
- Preferred delivery date
- Name of the deceased (if applicable)
- Venue name and room details (if available)
- A contact number for the venue or recipient (if available)
- Your condolence message (up to six words), which will be presented respectfully with the standing arrangement.
Providing complete information helps avoid delays.
Yes. Many customers place orders on behalf of family members, friends, or organisations.
Same-day delivery may be available depending on the time the order is placed and flower availability. For urgent funeral flower deliveries, we recommend contacting us directly.
If you need to cancel an order
Changes, Cancellations & Refunds
Order changes may be possible if the arrangement has not yet entered preparation. Please contact us as soon as possible so we can check availability with the florist.
Refunds may be issued for orders cancelled before preparation starts. Eligibility depends on the order status and timing.
Refunds may be issued for orders cancelled before preparation starts. Eligibility depends on the order status and timing.
Product images are representative. Exact flower varieties may vary depending on availability, but the overall size, colour palette, and design intent will be maintained.
Arrangements are checked and documented before dispatch, and a delivery photo is taken upon arrival at the venue. This helps ensure the arrangement was prepared and delivered in proper condition. If there is a concern, please contact us promptly so we can review the details and assist where appropriate.